The Katy Plumbing Company Heating and Air (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to https://katyplumbers.com and to the phone, text, and email communications we have with you.
Information we collect
When you contact us, request service, or submit a form on our website, we may collect your name, phone number(s), email address, service address, and details about the plumbing or HVAC service you need. We also collect standard technical data (such as IP address and browser type) through our website.
How we use your information
We use your information to respond to your inquiries, schedule and perform service, send appointment and dispatch updates, process quotes and invoices, provide customer support, and, only if you opt in, send promotional offers.
Text messaging (SMS) and your mobile data
If you provide your phone number and opt in, we use it to send you text messages. There are two types:
- Service (transactional) messages: appointment confirmations and reminders, dispatch and technician updates, and quote or invoice follow-ups.
- Marketing messages: seasonal maintenance reminders, discounts, and special offers. You will only receive these if you separately opt in, and you can decline marketing messages while still receiving service messages.
Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, and get help by replying HELP.
Review the complete text-messaging program details in our Terms and Conditions.
We do not sell your phone number or text-messaging data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties or affiliates for any purpose.
How we share information
We share your information only with service providers who help us operate our business (for example, our scheduling, dispatch, and messaging platform), and only to the extent needed to provide our services to you, or when required by law. We never sell your personal information.
How we protect your data
We store customer data on access-controlled systems and apply reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, use, or disclosure. We keep your information only as long as needed to provide our services and meet legal or tax obligations.
Your choices and data deletion
You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, email info@katyplumbers.com or call 281-601-1513. To stop text messages, reply STOP to any message from us.
Contact us
The Katy Plumbing Company Heating and Air
Phone: 281-601-1513
Email: info@katyplumbers.com
Web: https://katyplumbers.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.